Service Desk

Service does not stop at sending your personal access code to the Retail-Index database.
For us, this is where service begins.

Apart from giving you access to all the major retailers in Europe and worldwide we also offer advice and assistance to our subscribers directly via our service desk. Our knowledge on retail companies is based on 25 years of experience which we put to your disposal. This vast knowledge does not always fit into the concept of the database. Please contact the service desk if you wish to receive further assistance or require other information than present in the database. 

Veraart-Research makes a continuous research commitment to the data in Retail-Index. We are constantly keeping our database up-to-date and inserting more retailer profiles. This is not an easy task in sometimes fast changing markets. As a subscriber you are invited to contribute by contacting our service desk for update requests, suggestions and questions. One of our researchers will immediately take care of your query. By reporting questions you create a win win situation for you having a request and us controlling the quality of our data.

The service desk is offered as an additional service to our subscribers only. Please send your queries to servicedesk@veraart-research.com, use the form below or call us at +31 30 2211788. We look forward to receive your requests.

Subscriber Service Desk